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This page explains what information we collect when you use the Ensemble Pour Les Animaux forum, why we process it, and the choices you have over your data. We keep this policy plain and specific so there are no surprises about how your details are handled.
When you register on the forum, we ask for a display name and email address so we can verify your account and let you post in discussion boards. If you contact us through the support form, we receive your name, email, and the message you send. We also collect basic technical data such as browser type, device model, and pages you visit, which helps us keep the forum stable and understand which rescue topics matter most to members.
We use a small set of cookies to remember your login session and your forum preferences, like which threads you have read. Anonymous analytics help us see which sections are active, for example how many people open the lost-and-found board or the veterinary advice threads. We do not sell this data or use it for advertising profiles.
Content you submit through forms, including adoption inquiries, foster applications, and event sign-ups, is stored securely and only visible to the moderators who coordinate those programs. Public forum posts are visible to other members by design, so please avoid sharing personal contact details in open threads. Private messages between members are not monitored unless a safety concern is reported.
Account information stays active while your profile exists. If you close your account, we remove your personal details within 30 days, though public posts may remain with your display name removed. Analytics logs are kept for 12 months and then deleted automatically. We never hold data longer than needed for the purpose it was collected.
We rely on a hosting provider to store the forum database and on an email service to deliver notifications about replies and rescue updates. These processors act only on our instructions and are bound by data protection agreements. We do not share your information with shelters, veterinary clinics, or other organizations without your explicit consent.
You can request a copy of the personal data we hold about you, ask for corrections, or ask us to delete your account and related records. To exercise any of these rights, email info@ensemblepourlesanimaux.com or call +60 15 504 7806. Our office is at Gadut River, Seremban, Negeri Sembilan, 71450, Malaysia. We respond to privacy requests within 14 days.
We do not make misleading claims about adoption success rates, guarantee that a specific animal will be rehomed, or present unverified endorsements as real. Any statistics shared on the forum come from our own moderation records or clearly cited sources. If you see content that looks like fake urgency or an unofficial affiliation, please report it to the moderators so we can review it.